Imprint - Terms of Use

Imprint

Dietmar Fröhlich

Jewelry designer and painter
Minheimer Strasse 55
13465 Berlin
d.froehlich@gmx.net
0049 15252027371
Tax advisor Freund & Partner Greifswald
VAT.
All photos by Liron Leibu Photography
Website design by Liron Leibu

SHIPPING POLICY

All pieces are exclusively handmade. I do my best to do them as fast as I can. But sometimes it might take a little bit longer than expected (e.g. if certain gemstones are not in stock) But generally I try to send all orders within 4 weeks. If an ordered piece of jewelry is in stock, I will send it immediately..

If you need something for an specific date please don't hesitate to send us an email so we can organize ourselves and we can accomodate to your needs.
 
As soon as your order is registered, you will receive a confirmation email. If the goods are sent you will receive the tracking number so that you can easily track your order from us to you.

REFUND POLICY

Please order carefully. Note the ring sizes. Use our ring size guide. Also note the comments on oxidation and gold plating.

Returns are not accepted due to customer errors or changes in opinion.

Please read the description of each piece carefully. If you have any doubts about the size, color, dimensions or weight of the piece, do not hesitate to contact me. I will be happy to provide you with any additional information.
 
If a product you have ordered is defective or does not meet your order specifications in any other way, please contact me immediately to arrange for the return of your order within 21 days.

To complete your return, I need a receipt or proof of purchase.

As soon as your return has been received and checked, I will send you an email to inform you that I have received your returned item.
 
If a piece of jewelry is legitimately returned, the refund will be processed and the credit will be prepared. It helps me a lot if you add your account details to the return. So I can make the transfer quickly.

Please make sure the item is returned in its original packaging and in the same condition that you received it. For your protection, please return your order with an insured courier and keep your receipt, as we are not responsible for items that are damaged or lost in transit

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from froehlich-design.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the website, certain information about you, including your name, billing address, delivery address and payment information (including credit card numbers and other payment options), email address and telephone number will be collected . We refer to this information as "order information".
When talking about "personal information" in this privacy policy, we are talking about both device information and ordering information.

HOW ARE WE USING YOUR PERSONAL INFORMATION?
I use the order information we generally collect to fulfill orders through the website (including processing your payment information, organizing shipping, and providing invoices and / or order confirmations). We also use this ordering information to:
- communicate with you;
- Check our orders for potential risk or fraud. and
- If you match the preferences you have given us, provide information or advertising about our products or services.

I use the device information we collect to identify potential risks and fraud (especially your IP address) and, more generally, to improve and optimize our website.
 
HOW WILL YOUR PERSONAL INFORMATION BE SHARED?
I share your personal information with third parties so that I can use your personal information as described above. For example, I use Shopify to run the online shop. You can find more information about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy. .
Finally, I can also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other legitimate request for information I receive, or to otherwise protect rights.
 
DO NOT TRACK
Please note that I will not change the data collection and usage practices of my website if you see a "do not track" signal in your browser.
YOUR RIGHTS
If you are based in Europe, you have the right to access personal data that has been stored about you and to request that your personal data be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact information below.
If you are based in Europe, I also find that your data is processed in order to fulfill contracts that I may have with you (e.g. when you place an order through my online shop) or for my legitimate business interests listed above to track in other ways.
 
STORAGE DATA STORAGE
When you place an order through the website, your order information will be kept unless you request that your data be deleted.
CHANGES
This data protection policy can be updated from time to time if this is necessary for operational, legal or official reasons.
CONTACT ME
For more information regarding data protection practices, please contact me by email at d.froehlich@gmx.net.